Just sounding out for Opinions.
On the Less Expensive BHW barrels:
Do you expect the same groups as the Bartlein and Krieger Barrels?
Same Outside Machine Finish?
Same Overall Workmanship?
We need to know in order to adjust our processes and prices to customer expectation.
When we stayed exclusively in the $700+ Barrel range our customer satisfaction rate was 99.99%. Now with these Less Expensive BHW barrels we have 2 folks voicing some dissappointment (none for accuracy) out of 22 Shipped. That is a unacceptable satisfaction rate and we are trying to decide if these barrels are worth dragging our name down a peg. We are just about out of our batch of barrels and trying to decide whether to get more or if we need to up the cost a bit and spend more time on polish and fitting. Do we have a master do the work or the apprentice?
On the Less Expensive BHW barrels:
Do you expect the same groups as the Bartlein and Krieger Barrels?
Same Outside Machine Finish?
Same Overall Workmanship?
We need to know in order to adjust our processes and prices to customer expectation.
When we stayed exclusively in the $700+ Barrel range our customer satisfaction rate was 99.99%. Now with these Less Expensive BHW barrels we have 2 folks voicing some dissappointment (none for accuracy) out of 22 Shipped. That is a unacceptable satisfaction rate and we are trying to decide if these barrels are worth dragging our name down a peg. We are just about out of our batch of barrels and trying to decide whether to get more or if we need to up the cost a bit and spend more time on polish and fitting. Do we have a master do the work or the apprentice?
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